Refund Policy

At Simple Tech Service (STS), we are committed to providing high-quality IT support and services. If you are not satisfied with the services provided, we offer a refund policy under the following terms:

1. Eligibility for Refunds

• Refunds are available for services rendered within 5 business days from the date of completion.

• To be eligible for a refund, you must contact us within this period and explain the issue or reason for your dissatisfaction.

2. Refund Process

• Refund requests must be submitted via email to contact@simpletechservice.com or by phone at 479-341-7109.

• Once we receive your request, we will assess the situation and process the refund if it meets the criteria outlined in this policy.

• If a refund is granted, it will be processed using the same payment method used for the original transaction.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• After 5 business days from the date of service completion.

• If the issue was caused by customer misuse or negligence.

• If you have already received the service or product as expected.

4. Mail-In Repair Services

For mail-in repairs, refunds are available only if the device was not repaired according to the agreed-upon terms. Refunds will not be issued if the device was sent without prior backup or contains issues unrelated to the service requested.

5. Contact Us

For any refund inquiries, please contact us at:

Simple Tech Service (STS)
Email: contact@simpletechservice.com
Phone: 479-341-7109

Last updated: 03/16/2025

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.