Terms and Conditions for Simple Tech Service (STS)

A legal disclaimer

Effective Date: 03/16/2024

1. Services Provided

Simple Tech Service (STS) offers the following services:

Remote IT Support: Troubleshooting, diagnostics, and problem resolution for various technical issues.
Basic and Advanced Remote Troubleshooting: Providing solutions to both simple and complex technical problems via remote access to your device.
Driver and BIOS Updates: Ensuring your devices have the latest drivers and BIOS versions for optimal performance.
AI Projects: Development and support for AI projects, including our Smart Lead AI Bot designed to assist with business processes.
Software Installation: Installation of necessary software applications on your devices.
Software Uninstallation: Safe removal of software from your devices.

Our services are designed to resolve technical issues and optimize your devices.

2. User Responsibilities

By using our services, you agree to:

Provide accurate, complete, and up-to-date information when requesting services.
Ensure that the device you use for remote troubleshooting is accessible and in working condition.
Follow any instructions provided by our technicians during remote support sessions.

3. Fees and Payment

Charges for our services are based on the scope and nature of the support or repair required.

4. Limitation of Liability

While we strive to provide excellent service, Simple Tech Service (STS) is not responsible for:

Loss of data, software, or hardware during the service process.
Damage to your device due to existing issues not caused by our services.
Any indirect, incidental, or consequential damages arising from the use of our services.

5. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information responsibly. Please review our Privacy Policy for more details on how we collect, use, and protect your data.

6. Termination of Service

We reserve the right to refuse or terminate services for any customer at our discretion, including instances of inappropriate behavior, fraud, or abuse.

7. Changes to Terms

We may update these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the bottom.

8. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Simple Tech Service (STS)
Email: contact@simpletechservice.com
Phone: 479-341-7109

Last updated: 03/30/2025